Customer Service Automation

Resolve issues faster and deepen customer relationships with Intelledox, the digital customer service automation & communications platform from Intelledox.

Try now

Make every step along the customer journey a satisfying one

Outstanding customer service requires customer contact centers to be highly responsive to customer issues, thorough and quick to achieve resolution. By using Customer Service Automation to automate call center processes, organizations can ensure that tickets are resolved in a timely, attentive and respectful way.

Use the Intelledox workflow platform to:

Quickly capture relevant information on a customer issue and route tickets to the appropriate specialist
Quickly connect people, data and systems saving time and resources
Integrate with knowledge bases to provide faster and more accurate responses
Empower your customer with tools to self-help and ensure that user-entered data is effectively managed

The more responsive you can be to your customers’ needs and desires, the better. Intelledox makes it easy to respond to requests in real time and present upsell messaging at opportune moments.

Better Customer Service Automation means greater satisfaction

With Intelledox’s next-generation forms, on-demand customer communications, and experience-driven workflow you can attend to customer questions and complaints in real time, and be ready to provide new products and services whenever and wherever your customers demand them. Organizations can also manage staff and internal processes so that teams become more effective and productive.

Real-time Data Automation

Quickly respond to and resolve support issues, and make it easier for existing customers to apply for new products and services.

Device Flexibility

Let your customers interact with you the way they want to. With Intelledox, your customers can start, save, and resume interactions at their convenience, on any device they choose. This gives your customers complete mobility and means an interruption won’t stop them from doing business with you.

Fast, multi-channel responsiveness

If your customers have questions or need printable versions of digital documents for their files, Intelledox makes it easy. Intelledox’s on-demand customer communications functionality is a logic-based system that uses segments of pre-existing text and/or data gathered from different databases to assemble complex digital communications on the fly and deliver them as needed.

41% of revenue will come from digital business by 2020 — Gartner, 2016, Create an Industry Vision for Digital Business

Make the customer journey more pleasant for everyone

Intelledox’s powerful, experience-driven workflow engine simplifies the development of your new digital customer service experiences. Using intuitive drag-and-drop tools, a permissions-driven approval process, and secure links to your backend systems, you’ll be able to provide the service today’s demanding customers expect.

Some things to consider:

Customers are fickle: 70% will leave a company after just one bad experience.
By 2020, customer experience will be the top brand differentiator: Move over, price and product.
How can you increase customer advocacy by up to 25%? Answer a social media complaint.

Intelledox Customer Service Automation

Make every step along the customer journey a satisfying one

Better Customer Service Automation means greater satisfaction

Real-time Data Automation

Device Flexibility

Fast, multi-channel responsiveness

Make the customer journey more pleasant for everyone

TRUSTED BY THE WORLD’S BEST

We are here to help

SOLUTIONS

COMPANY

PARTNERS

PLATFORM

LEARN MORE

INDUSTRIES

GET HELP

GET THE NEWSLETTER