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Wannon Water is Australia’s second largest regional urban water corporation. It provides water and sewerage services to 42,000 residential, commercial and industrial customers across the state. As part of a wider focus on organisational efficiency, Wannon Water sought to improve the way it collected and leveraged internal data by overhauling its paper-based forms and the associated manual workflow process. This also provided an opportunity for Wannon Water to redefine organisational best practice in terms of safety, compliance and efficiency.
Wannon Water experienced several problems with their paper-based forms. These shortcomings were most evident during the Job Safety Analysis (JSA) – a form-based risk assessment designed to ensure a job is completed safely.
It is mandatory for all employees to complete a JSA before undertaking any high-risk job in the field, and approximately 300 JSA are submitted per month. However, the range of work undertaken by Wannon Water required completion of up to eleven separate forms to address the unique risks associated with each type of job.
This complex and arduous process often led to:
Wannon Water engaged Intelledox and business analysts FYB to:
This automated digital solution was designed to facilitate easier data collection, optimise business efficiencies, improve analytics and better leverage internal data.
End to end digitisation and automation of all internal forms, from establishing processes to data capture to workflow to delivery.
Forms in scope included:
The successful implementation of next-generation forms at Wannon Water delivered positive outcomes by:
Next-generation forms have also presented Wannon Water with opportunities to further leverage data analytics.
It is easier for Wannon Water to analyse data now that standardised words have been introduced via a ‘picklist’. They can use this data to identify common safety hazards and areas for improvement, and in turn this has informed the frequency and delivery of internal training programs.
They have been able to identify employees that complete forms to a high standard, and use them to create new benchmarks across the business.
Overall, Intelledox automated digital forms have helped to improve safety, compliance, quality and efficiency at Wannon Water.
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