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Moving to Digital Onboarding: Making Customers Loyal for Life

Onboarding customers, business partners or even employees needs to be as fast and seamless as possible in this digital age. Often enterprises focus their digital transformation initiatives on customer acquisition, but once you’ve signed them, consumers today expect a fast and seamless enrollment experience via any channel – digital, mobile, call center, etc. In their […]

5 Ways to Improve Digital Customer Acquisition in 2019

Investing in marketing, advertising and sales to grow new customer acquisition can get expensive. Just the cost of getting interest from a lead can vary between $24 in media and marketing to almost $50 in finance and banking — and that’s before your prospect has even thought about converting or started the process of opening […]

How to Support Complex Document Generation with CCM: Simplifying Collaboration

Customer Communications Management (CCM) and modern on-demand CCM software platforms represent a significant leap forward over traditional document generation platforms in managing and streamlining omnichannel customer communications. But where many companies and government agencies have struggled is in leveraging these software tools and data inputs to produce complex, often negotiated contracts and agreements. Imagine your […]

What Is On-Demand Customer Communications Management?

When you apply for a new insurance policy, government license or bank loan, in a digital world you expect a fast response. Many enterprises think they can respond to customer requests on demand, but the truth is they really don’t. Sure, they may have a way to ask a question and get an answer from […]

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