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Use Data Analytics to improve your customer engagement strategies with the speed and ease you have come to expect from Intelledox.
Delivering an omnichannel experience for your customers is made easy with Intelledox Infiniti – not only does improved engagement lead to higher revenue but when you rethink your processes, you can save significant costs and also make your staff more productive.
Intelledox has launched its new Analytics Insights Module to give you access to actionable information about important aspects of the customer journey, so you no longer have to guess or delay decisions. Now you can use accurate, current and expansive data sets to inform the right decisions around all your processes.
No longer do you have to make critical decisions based only on your gut. You can now implement agile in your decisioning and use dynamic data insights to inform you. You can test, measure learn and fine-tune all your journeys so that your objectives are maximized.
Intelledox Analytics Insights enable you to identify what questions seem to stymie your customers in any digital engagement. When using adaptive digital interviews, you can evaluate which questions are served up the most often and which ones never come up. Test your hypotheses easily and optimize so you can improve completion rates.
The Analytics Insights Module is a separate module of Version 10. Once version 10 is deployed, the analytics module is easy to connect and the dashboard can be created with different lenses. Contact us to speak to one of our Digital Enablement Specialists.
Want to know more? Check out this blog post discussing how analytics can be used to improve the customer experience.