Intelledox is recognized as an industry Leader in Workflow & Content Automation by Aragon Research
Download our eBook: 5 Ways Your Forms Are Killing Customer Engagement and Hurting Your Bottom Line.
Demand is increasing in the enterprise for faster and more agile mobile app development. But if you’re just hiring more mobile developers, you’re missing a huge opportunity.
Rethink documents & customer communications for an on-demand, "Want-It-Now!" digital world.
Does Your CCM Solution Slow Down Your Business?
Call us on:
US: +1(888) 576 6428 (EXT 700)
Australia: +61 (02) 6280 6244
Asia: +65 8222 2266
Victorian service provider Wannon Water has partnered with Intelledox and FYB, technology and systems provider to implement next-generation forms and set new standards for best practice across the industry.
The upgraded digital process replaces a cumbersome paper-based approach to improve efficiency, safety and compliance by:
Completion of a Job Safety Analysis (JSA), required before any high risk on-site work event, was the catalyst for organisational change. Following a successful pilot, the digital process has been extended to incorporate all forms across the business.
“Safety and compliance are huge priorities at Wannon Water, and we identified an opportunity to streamline our processes in a way that also delivers on these commitments,” says Wannon Water GIS & Digital Workplace Manager, Chris Crossland.
“All employees who carry out works such as fixing pipes or digging holes need to complete a JSA to record safety hazards and mitigate risks; the cost of this being carried out incorrectly could have serious consequences. Our previous paper-based approach was lengthy and arduous, and could see each worker needing to complete multiple forms depending on the nature of the job.”
“Since introducing e-forms, we’ve seen a marked increase in the number of forms submitted as well as improvements around the quality of information provided. The digital process allows us to access ‘live’ information when required, and this is particularly important if we need to assess risks as they happen. A smart algorithm has enabled 11 paper forms to effectively become one online – and when you consider we record around 300 JSA a month, this is a significant improvement.”
Data analytics has also presented opportunities for Wannon Water to improve safety and quality training.
“Capturing data digitally has enabled us to understand where we need to focus our attention in terms of safety. We can track the most common hazards, and adapt the frequency and content of our training programs to suit. “
“We’ve also been able to highlight forms that have been completed to ‘best practice’ standard and use these to set new benchmarks across the business. All in all, employees have a better understanding of the importance of a JSA and how they need to complete one. This has helped to enhance our safety culture across the business and that is an incredibly important outcome for us.”
Business analysts FYB supported the planning and implementation at Wannon Water over a six-month period, and designed the processes prior to their digitisation by Intelledox.
“Wannon Water exemplifies industry best practice by leveraging data analytics to continually improve operations,” says Intelledox CEO Ray Kiley. “Introducing next-generation forms to JSA has delivered value beyond efficiencies by enabling Wannon Water to better uphold safety and compliance in the workplace and set a new benchmark for the industry.”
For further details, contact Intelledox Head of Global Marketing, Monique Dorigo – 0423 567 138
The Intelledox platform is used by many of the world’s leading companies and government organisations to transform outdated forms and processes into intelligent, customer-centric experiences. Through its easy-to-use and solution-ready platform organizations can implement adaptive digital journeys, from acquisition to on-boarding to service. With North American Headquarters located in Dallas Texas, Intelledox has offices in New York, Singapore, Sydney and Global Headquarters in Canberra Australia. More than 200 global customers and millions of users trust the Intelledox Infiniti platform.
Wannon Water is Australia’s second largest regional urban water corporation. It provides water and sewerage services to residential, commercial and industrial customers across the state. As part of a wider focus on organizational efficiency, Wannon Water sought to improve the way it collected and leveraged internal data by overhauling its paper-based forms and the associated manual workﬂow process. This also provided an opportunity for Wannon Water to redefine organisational best practice in terms of safety, compliance and efficiency.
Delivering the best Information Governance, Systems and Solutions to our customers. At FYB our customer promise is to provide secure, easy to use, leading edge technological solutions, to enable organisations to harness the power of their information so they can provide excellent services to the community.
We’ve stayed true to our core beliefs—to deliver the best information governance, systems and solutions to our customers. We owe a huge thanks to our customers for joining us on this awesome journey, and we hope that they will continue to be part of our story.