Our hearts go out to those affected by COVID-19. During this difficult time, we are focused on the safety and well-being of our families, employees, customers and partners. We are taking appropriate measures to ensure we continue to provide our customers with our services.

Wannon Water partners with Intelledox and Technology Provider, FYB to reap the benefits of improving safety and drive significant efficiency across the entire organisation

  • Introduced next-generation forms to redefine safety and communication processes and removes the need for paper-based forms
  • Direct quantifiable benefits include improved efficiency, safety and compliance
  • New data analytics enables further business optimisation

Victorian service provider Wannon Water has partnered with Intelledox and FYB, technology and systems provider to implement next-generation forms and set new standards for best practice across the industry.

The upgraded digital process replaces a cumbersome paper-based approach to improve efficiency, safety and compliance by:


  • Making it faster and easier for employees to complete forms via their smartphone or tablet.
  • Eliminating the need for off-site employees to carry reams of paper, as well as the associated risks of misplaced or forgotten forms.
  • Incorporating a smart algorithm that automatically re-directs users to the relevant sections of the form to deliver a streamlined customer experience.
  • Introducing an automated workflow, thus ensuring forms are captured directed into their records management system. Online completion removes the need to scan and email documents, and manually manage the process. This has led to redeploying people to other higher value programs within the business.
  • Using a standardised pick-list, which makes it easier to capture activities performed and analyse the data post-submission. The simple layout, clear instructions and standardised wording have also helped to improve the quality of information entered.

Completion of a Job Safety Analysis (JSA), required before any high risk on-site work event, was the catalyst for organisational change. Following a successful pilot, the digital process has been extended to incorporate all forms across the business.

“Safety and compliance are huge priorities at Wannon Water, and we identified an opportunity to streamline our processes in a way that also delivers on these commitments,” says Wannon Water GIS & Digital Workplace Manager, Chris Crossland.

“All employees who carry out works such as fixing pipes or digging holes need to complete a JSA to record safety hazards and mitigate risks; the cost of this being carried out incorrectly could have serious consequences. Our previous paper-based approach was lengthy and arduous, and could see each worker needing to complete multiple forms depending on the nature of the job.”

“Since introducing e-forms, we’ve seen a marked increase in the number of forms submitted as well as improvements around the quality of information provided. The digital process allows us to access ‘live’ information when required, and this is particularly important if we need to assess risks as they happen. A smart algorithm has enabled 11 paper forms to effectively become one online – and when you consider we record around 300 JSA a month, this is a significant improvement.”

Data analytics has also presented opportunities for Wannon Water to improve safety and quality training.

“Capturing data digitally has enabled us to understand where we need to focus our attention in terms of safety. We can track the most common hazards, and adapt the frequency and content of our training programs to suit. “

“We’ve also been able to highlight forms that have been completed to ‘best practice’ standard and use these to set new benchmarks across the business. All in all, employees have a better understanding of the importance of a JSA and how they need to complete one. This has helped to enhance our safety culture across the business and that is an incredibly important outcome for us.”

Business analysts FYB supported the planning and implementation at Wannon Water over a six-month period, and designed the processes prior to their digitisation by Intelledox.

“Wannon Water exemplifies industry best practice by leveraging data analytics to continually improve operations,” says Intelledox CEO Ray Kiley. “Introducing next-generation forms to JSA  has delivered value beyond efficiencies by enabling Wannon Water to better uphold safety and compliance in the workplace and set a new benchmark for the industry.”

For further details, contact Intelledox Head of Global Marketing, Monique Dorigo – 0423 567 138

About Intelledox

The Intelledox platform is used by many of the world’s leading companies and government organisations to transform outdated forms and processes into intelligent, customer-centric experiences.  Through its easy-to-use and solution-ready platform organizations can implement adaptive digital journeys, from acquisition to on-boarding to service. With North American Headquarters located in Dallas Texas, Intelledox has offices in New York, Singapore, Sydney and Global Headquarters in Canberra Australia. More than 200 global customers and millions of users trust the Intelledox Infiniti platform.

About Wannon Water

Wannon Water is Australia’s second largest regional urban water corporation. It provides water and sewerage services to residential, commercial and industrial customers across the state. As part of a wider focus on organizational efficiency, Wannon Water sought to improve the way it collected and leveraged internal data by overhauling its paper-based forms and the associated manual workflow process. This also provided an opportunity for Wannon Water to redefine organisational best practice in terms of safety, compliance and efficiency.

About FYB

Delivering the best Information Governance, Systems and Solutions to our customers. At FYB our customer promise is to provide secure, easy to use, leading edge technological solutions, to enable organisations to harness the power of their information so they can provide excellent services to the community.

We’ve stayed true to our core beliefs—to deliver the best information governance, systems and solutions to our customers. We owe a huge thanks to our customers for joining us on this awesome journey, and we hope that they will continue to be part of our story.

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