Transform Customer Engagement | Intelledox Infiniti Platform

See how the Intelledox Infiniti platform component modules work together to transform your customer engagement.

Infiniti Design

The design component offers an easy, drag-and-drop-style GUI for constructing adaptive interviews, mapping data sources and defining workflow rules and other business logic. Use familiar authoring tools like Microsoft Word and Excel to define the outbound communications.

Infiniti Produce

Infiniti Produce is the multilingual web app that enables your end users to access next-generation forms and personalized dashboards. It’s the behind-the-scenes workflow engine that automates your back-end processes, allowing projects to be assigned to multiple users, including those external to your organization, through final approval and creation. This powerful platform component can produce almost any type of document, including statements of work, employment contracts, HR documentation, home loan applications, license applications, traffic infringement notices, patient pre-admission forms and much more.

Infiniti Manage

Infiniti Manage is the administrative portal that gives authorized users tools to manage and publish forms and documents. Infiniti’s permission-driven system ensures that content remains secure, consistent and accurate. Administrators can set up resources for use in document generation projects, such as connections to external data sources, and update configurations for the Infiniti environment.

Infiniti Analytics

Data-driven insights are now available to fine-tune your customer or staff experience. With no additional configuration, Infiniti not only captures and collates data for the adaptive interview but analyzes and collects data on how the end user is progressing thus enabling you to continuously improve the process. The analytics captured include:

 

The journey the user takes through the interview and subsequent workflow

The location and device specifics of the end user

Drop-off points when a user doesn’t complete a process

All answers, selections and uploaded data that the business wants to gather from the user

 

This rich data is available for consumption from within the Infiniti platform to create reports and trends but also available to external third-party applications so you can drive change through data-driven insights, not just anecdotal evidence.

Infiniti Go

Infiniti Go, the native mobile application for Windows, iOS and Android, complements the existing suite of Infiniti browser-based solutions and features full offline capabilities including the ability to customize the look and feel to match your organization or use case.

 

See Infiniti in action

Intelledox's product and design expertise delivered significant productivity benefits to the department... It reduced the applicant query rate and additional contact needed to clarify information from over 80 percent of all applicants to less than 20 percent. Gary Leifheit, CIO, Department of Infrastructure and Regional Development