HTC Global Services Partners with Intelledox To Solve Digital Customer Experience Challenges

arrow_downward

Global providers team up to bring digital transformation to enterprises across customer acquisition, onboarding and service applications

TROY, Mich.–  HTC Global Services (HTC) announced today that it has partnered with Intelledox, a global software provider focused on bringing digital transformation to everyday customer interactions across the enterprise. A leading U.S.-based provider of IT and Business Process Services, HTC will provide expert system integration, analytics and long-term technical support for insurance, financial services and government agencies leveraging the Intelledox Infiniti platform.

Customers today want every interaction to be fast, easy, digital and relevant. Meanwhile, many companies have dozens or even hundreds of fillable PDF forms to collect data for customer quotes, applications, claims and service requests. Slow, manual processes can lead to customer frustration and form abandonment – not to mention inefficiency and security risks. And customer communications still often arrive slowly via paper or mail.

Built on Microsoft technologies, the low-code, solution-ready Intelledox Infiniti platform enables companies to move to a 100% digital customer experience. As a partner, HTC will design, develop, deliver, deploy, and implement solutions using the Intelledox platform, spanning customer acquisition, onboarding and service use cases.

Together solutions from HTC and Intelledox will empower organizations to:

  • Collect data from customers and agents –as well as third-party data sources – via an intuitive digital interaction instead of traditional forms
  • Onboard customers faster and easier, eliminating the need for rekeying data
  • Deliver customer communications in real time in multiple outputs, such as industry-standard forms, Word documents, PDFs, SMS or email messages, and other formats
  • Integrate with digital signature solutions to speed transaction time and support compliance
  • Connect front-end experiences with CRM and core systems of record to leverage known customer information and extend IT investments

“Intelledox has proven with its clients’ successes that it offers a cutting-edge, modern approach to meeting customer demands for digital,” said Steve Vernia, Director of Business Development for HTC. “Our partnership with Intelledox will accelerate the pace of digital transformation with our clients and we’re excited about building solutions for them that surpass their expectations.”

“The combination of our platform and HTC’s technology expertise will make it significantly easier for organizations to modernize and simplify business transformation in the front office,” said Rodney Frye, President of Intelledox North America. “We’re looking forward to working with HTC as a trusted partner to bring many of these strategic ideas to market.”

 

 

About HTC Global Services (HTC)

HTC is headquartered in Troy MI and brings  over 27 years of IT and BPO experience in providing cost effective and innovative services across domains for  Global 2000 customers.  HTC is focused on the Financial and Insurance industry, with significant percentage of HTC revenue from services provided to the BFSI customers. HTC has extensive expertise in Digital Transformation, helping customers move to the digital age by influencing customer experience, business innovation, and business efficiency. HTC’s quality and information security processes are compliant to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC has a strong global client presence, and large IT and BPM delivery centers, talented professionals, capabilities across multiple technologies, platforms and domains. For more details, visit: http://www.htcinc.com

 

Media Contact:

Steve Vernia, HTC Global Services

Steve.vernia@htcinc.com

219-781-4333