Intelledox Workflow: Experience-Driven Process Automation

Workflow uniquely designed to streamline the customer experience and extend existing investments.

 

Digitally transform by starting with the experience

Using adaptive conversations, Intelledox Infiniti dynamically creates personalized, online guided user experiences from the very first interaction. These interactions continuously collect data and information and automate processes. While the customer or business user enjoys that frictionless experience on the front-end, the back-end is collecting, validating and aggregating all the information and data into core systems. It automatically initiates any requests for additional information when needed, from the right source. Customers now have engaging interactions with your brand and your business has more trustworthy data and improved efficiency.

With the experience-driven workflow built into Intelledox Infiniti, you also empower business users to design and develop automated processes wrapped around customer interactions, without needing IT intervention. Infiniti lets you create internal tasks using the same intuitive, data-driven interviews you provide customers. Reviewers and approvers are given just the information they need when they need it. No more struggling with reviews and approvals, using out-of-date templates or making errors due to a lack of system connectivity, and centrally approved and managed content reduces the risk of non-compliance.

 

Benefits at a glance:

Speed up new business and customer service with automated business processes

Improve the turn-around time for proposals, presentations, contracts and more

Eliminate errors from using out-of-date content

Gain significant operational efficiencies by reducing manual work

Automate the routing and approval of requests to ensure successful completion

Intelledox helped our institution improve the services we provide to our customers through the automated generation of accurate and more timely produced documents. Financial Group Systems Manager