Video: Re-imagining forms: How MassMutual is digitally transforming the customer experience

Our hearts go out to those affected by COVID-19. During this difficult time, we are focused on the safety and well-being of our families, employees, customers and partners. We are taking appropriate measures to ensure we continue to provide our customers with our services.

David Birittieri, Head of Policyholder Services at MassMutual, discusses why – and how – the company initiated its forms transformation project, as well as initial ROI measures such as improved customer satisfaction and reduced NIGO scores.

 

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