Video: Watch how CSIRO, the inventors of WiFi transformed internal processes to maximize their researchers output

Our hearts go out to those affected by COVID-19. During this difficult time, we are focused on the safety and well-being of our families, employees, customers and partners. We are taking appropriate measures to ensure we continue to provide our customers with our services.

This short and engaging presentation by Norman Spurr inspires us how it is possible to challenge the way we operate so that working processes are simpler, faster and ultimately more customer-centric. Not only has CSIRO improved efficiency and effectiveness internally but in doing so have allowed its 5000+ scientists to spend more time doing what they do best – research and make this planet a better place to live.
In this video you will learn:

  • The top 5 Lessons
    • Importance of 1st impressions
    • The importance of consistency
    • Keep it visible
    • Speak to them when they care
    • Get there quickly
  • What does it mean to have a good customer experience
  • Why does it matter
  • How to challenge and create momentum especially in a large organization




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