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Why We’re Excited About the Smart Communications Acquisition of Intelledox

Clinton Brown, Head of Product Intelledox | July 26, 2019

As you may have seen in our press release, Intelledox recently announced our acquisition by Smart CommunicationsTM, the leading cloud-based platform for enterprise customer communications. So what does this mean for our customers, partners, and potential clients? In time our customers will be more empowered to deliver meaningful next-generation conversations throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between.

The Intelledox platform adds a slick, seamless customer interaction layer to the Smart Communications Conversation Cloud, which not only enhances use cases for both but creates net new game-breaking solutions.

Being part of the Smart Communications business will allow Intelledox to better deliver the best-in-class, two-way customer conversations throughout the entire customer journey. Together we will redefine customer engagement, while also improving internal efficiency and creating ROI that is unmatched in the industry.

Smart Communications’ acquisition of Intelledox is a strong fit for both companies. The fit is perfect not just from the point of view of the two platforms and the seamless applications that can be built across both but also the value that we jointly bring to customers who will be facing some massive challenges over the following years. Kaspar Roos, Founder of Aspire, a consulting firm specializing in the CCM and digital customer experience (DCX) industries said that “This acquisition boosts Smart Communications’ mobile forms and enrollment-type workflow capabilities, while it provides much broader sales opportunities to Intelledox who sees most of its success today in the Australian and US markets.”

In a blog covering the acquisition, industry analyst Jim Lundy of Aragon Research pointed out that the reason Smart Communications bought Intelledox is that the workflow and content automation (WCA) category is growing fast and Intelledox is one of the fastest-growing WCA providers.

In my career, I have never seen the pressures like we do today for both enterprise and governments to create exceptional experiences for their customers. Intelledox and Smart Communications have a common vision: to help enterprises intelligently transform the conversations they are having with their customers to more effectively interact with them in an increasingly digital world.

I am so excited to continue leading the product innovation for Intelledox under our newly formed company. I see that we will be able to accelerate our development road map and scale for clients in ways the market can only begin to imagine.

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