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Does Your CCM Solution Slow Down Your Business?
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Customer Communications Management (CCM) and modern on-demand CCM software platforms represent a significant leap forward over traditional document generation platforms in managing and streamlining omnichannel customer communications. But where many companies and government agencies have struggled is in leveraging these software tools and data inputs to produce complex, often negotiated contracts and agreements.
Imagine your customer wants to change some information on a negotiated quote, but you’ve made edits to the original text. You need to start all over. This creates friction in the customer experience – not to mention internal inefficiency.
The reality is that today, complex documents often take too long and require too much back-and-forth collaboration, slowing down business transactions and even impeding revenue recognition.
But here’s why you should actually take a second look at how on-demand CCM software can help you simplify that collaboration and produce complex documents faster. Continue reading to learn how larger enterprises are rethinking how they manage complex digital collaboration.
Traditional CCM solutions may work fine for high-volume, structured batch scenarios. However, they fall woefully short in today’s world of managing and enabling complex use cases that require multiple parties to collaborate or negotiate on the content. Examples include vendor contracts, commercial lending agreements or group insurance policies.
To know whether your CCM solution requires an upgrade to next-gen CCM, ask yourself these questions:
If you answer “Yes” to any of these questions, then your legacy CCM solutions are likely struggling to keep pace with your collaboration needs.
Here are a few examples where we’ve seen clients achieve time and cost savings by simplifying their complex document production:
On-demand CCM from Intelledox can easily manage the complex collaboration requirements in today’s digital world and represents a significant leap forward from traditional CCM and its over-reliance on manual efforts. But that is just part of the tectonic shift taking place in CCM today.
To understand the full set of advancements available to your organization today, read our 7 Ways Your CCM Solution Fails eBook for seven ways on-demand CCM represents a major leap forward in customer communications.
And, if you’re looking to update or modernize your document generation systems to meet digital demands, let us show you a demo.
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