Month: January 2018

HTC Global Services Partners with Intelledox To Solve Digital Customer Experience Challenges

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Global providers team up to bring digital transformation to enterprises across customer acquisition, onboarding and service applications

TROY, Mich.–  HTC Global Services (HTC) announced today that it has partnered with Intelledox, a global software provider focused on bringing digital transformation to everyday customer interactions across the enterprise. A leading U.S.-based provider of IT and Business Process Services, HTC will provide expert system integration, analytics and long-term technical support for insurance, financial services and government agencies leveraging the Intelledox Infiniti platform.

Customers today want every interaction to be fast, easy, digital and relevant. Meanwhile, many companies have dozens or even hundreds of fillable PDF forms to collect data for customer quotes, applications, claims and service requests. Slow, manual processes can lead to customer frustration and form abandonment – not to mention inefficiency and security risks. And customer communications still often arrive slowly via paper or mail.

Built on Microsoft technologies, the low-code, solution-ready Intelledox Infiniti platform enables companies to move to a 100% digital customer experience. As a partner, HTC will design, develop, deliver, deploy, and implement solutions using the Intelledox platform, spanning customer acquisition, onboarding and service use cases.

Together solutions from HTC and Intelledox will empower organizations to:

  • Collect data from customers and agents –as well as third-party data sources – via an intuitive digital interaction instead of traditional forms
  • Onboard customers faster and easier, eliminating the need for rekeying data
  • Deliver customer communications in real time in multiple outputs, such as industry-standard forms, Word documents, PDFs, SMS or email messages, and other formats
  • Integrate with digital signature solutions to speed transaction time and support compliance
  • Connect front-end experiences with CRM and core systems of record to leverage known customer information and extend IT investments

“Intelledox has proven with its clients’ successes that it offers a cutting-edge, modern approach to meeting customer demands for digital,” said Steve Vernia, Director of Business Development for HTC. “Our partnership with Intelledox will accelerate the pace of digital transformation with our clients and we’re excited about building solutions for them that surpass their expectations.”

“The combination of our platform and HTC’s technology expertise will make it significantly easier for organizations to modernize and simplify business transformation in the front office,” said Rodney Frye, President of Intelledox North America. “We’re looking forward to working with HTC as a trusted partner to bring many of these strategic ideas to market.”

 

 

About HTC Global Services (HTC)

HTC is headquartered in Troy MI and brings  over 27 years of IT and BPO experience in providing cost effective and innovative services across domains for  Global 2000 customers.  HTC is focused on the Financial and Insurance industry, with significant percentage of HTC revenue from services provided to the BFSI customers. HTC has extensive expertise in Digital Transformation, helping customers move to the digital age by influencing customer experience, business innovation, and business efficiency. HTC’s quality and information security processes are compliant to SEI CMM Level 5, ISO 9001, ISO 27001 and PCI DSS standards. HTC has a strong global client presence, and large IT and BPM delivery centers, talented professionals, capabilities across multiple technologies, platforms and domains. For more details, visit: http://www.htcinc.com

 

Media Contact:

Steve Vernia, HTC Global Services

Steve.vernia@htcinc.com

219-781-4333

New Aragon Research Report Recognizes Intelledox as Digital Transaction Management (DTM) Innovator

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Growing Global Player Intelledox Praised for Pioneering Approach to Workflow and Content Automation

 

DALLAS – A leading analyst firm has named Intelledox as an Innovator in its updated analysis of Digital Transaction Management (DTM) technology providers. The Aragon Research Globe™ for Digital Transaction Management evaluates 16 major providers in the DTM market, which is seeing rapid expansion as organizations attempt to move faster and eliminate paper-based processes.

With more than 15 million users across the globe, Intelledox is a leader in digital transformation solutions. The company’s low-code software platform, Infiniti, uses a data-driven approach to help organizations rapidly develop and deliver mobile-ready applications to simplify and improve customer acquisition, onboarding and service. Aragon further named Intelledox a Hot Vendor for DTM in 2016.

Even now at the start of 2018, less than 30 percent of all document processes are fully digital inside enterprises, according to the report. “The sheer volume of paper transactions that exist today, combined with the need for increased security and compliance, sustainability, and an improved customer experience, means that DTM is poised for growth,” the report says.

Intelledox empowers organizations to increase transaction speed by transforming how they collect and process information with next-generation forms and experience-driven workflow, along with on demand personalized communications.

The new report calls out Intelledox for its journey-based system, advanced analytics and partnership with DocuSign for digital signatures. “We expect others to follow suit with the Workflow and Content Automation journey approach that Intelledox has pioneered,” says Jim Lundy, CEO of Aragon Research.

“When you consider digital disruption, it’s easy to see customers want something different. And we’re passionate about helping enterprises reimagine their core front-office processes to build a real competitive advantage,” said Neal Keene, executive vice president of strategy. “We’re happy to gain this kind of recognition and believe it demonstrates Intelledox’s commitment to innovation and customer success.”

Join Us for Webinar with Digital Insurance February 22

Intelledox will be discussing DTM trends with Digital Insurance magazine in a webinar titled “Reinventing customer onramps: How to simplify digital engagement” scheduled for February 22 at 2:00 pm Eastern time. Register: http://link.intelledox.com/digins-feb22.

 

About Aragon Research

Aragon Research is the newest technology research and advisory firm. Aragon delivers high impact advisory, interactive research and consulting services to provide enterprises the insight they need to help them make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts. For more information, visit http://www.aragonresearch.com.

Aragon Research Disclaimer: Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

 

Media Contacts

Marketing@Intelledox.com

North America

Karen Oakland, Intelledox

+1 (888) 576 6428 ext. 700

 

Asia and Australia

Neville Braganza, Intelledox Pty Ltd.

+61 2 6280 6244