Transforming the Digital Customer Experience

Transforming complex processes and outdated forms into intuitive customer experiences.

Today’s customers don’t just prefer intuitive digital processes, they expect and demand them. Our world-leading cloud based platform helps governments and enterprises around the globe transform outdated forms and complex processes into intuitive customer experiences, delivering the engagement consumers have come to expect.

Better customer engagement drives revenue, lowers costs, improves compliance, and reduces risk

Our next generation forms, in-built workflow, and on-demand communications on our low-code cloud platform that connects to any system of record not only delivers more customers ready to transact, they streamline internal systems, manage risk and reduce demand for support services.

Intelledox Unveils AI-Based Tool to Accelerate Digital Transformation of PDF Forms Libraries

Leveraging the latest in machine learning and artificial intelligence (AI), the Infiniti Accelerate module pulls in PDF forms, analyzes their data fields and structure, and automatically transforms them into web- and mobile-optimized digital formats.

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5 ESSENTIAL COMPONENTS OF BUILDING A GREAT MOBILE CUSTOMER EXPERIENCE

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INTELLEDOX NAMED A LEADER IN ARAGON RESEARCH TECH SPECTRUM™ FOR WCA, 2018

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5 WAYS YOUR FORMS ARE KILLING CUSTOMER ENGAGEMENT & HURTING YOUR BOTTOM LINE

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7 WAYS YOUR CCM SOLUTION FAILS

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Engage, Connect, Collaborate, Transact

The solution ready Intelledox Infiniti Platform is fast, efficient and low-code, so you can get up and running fast. Why waste any more time before delivering a seamless digital customer experience?

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Financial Services
Government
Insurance
You

Create empathy with your clients by removing any friction

Improve policy and legislation compliance and citizen engagement

Now you can manage regulatory compliance, tech legacy and achieve the customer focus you want

Adopt a digital transformation strategy, create speed to value from top-line revenue & reduce operational costs

Engage Customers

Intelledox Infiniti lets you to create engaging and adaptive experiences that guide customers seamlessly through complex forms and deliver personalized communications across any digital channel.

Get Started Fast

Web-based, drag-and-drop tools make it simple to create digital experiences; built-in intelligence helps new systems connect to existing ones and authenticate data with low or no involvement from your IT department.

Simplify Processes

The digitization of complex manual processes not only improves customer experience, it saves time, removes outdated, low value processes and frees up internal resources that immediately benefits the bottom line.

“Unparalleled customer service is at the heart of everything we do. We want to deliver a superior service and make it easy for people to interact with our brand. Intelledox Infiniti scalable platform will help us improve our customer service as we continue to grow and help provide our insurers with an enhanced experience.”

–Tom Koenig, Vice President IT / COPIC Insurance

Some of our customers and partners

next-generation forms

The days of static forms are coming to an end. The future is a world where applications, contracts, claims and other documents are completed in a fraction of the time through intuitive digital conversations. Intelledox is at the forefront of this revolution.

FEATURES AND BENEFITS

Built-in connectors create links to current data sources
User-inputs combine with existing data to create intuitive conversations
You don’t need IT to use our low-code, solution- ready platform
Manual processes, like re-keying and OCR, are reduced or eliminated
Customers can use any digital device, save work and return to it later
Information gathering can be fully automated
Customer inputs can trigger automated process workflows
You create a faster, simpler, and more engaging customer experience

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WANT TO KNOW MORE?

- Download our fact sheet
- Talk to an expert about your needs

EXPERIENCE-DRIVEN WORKFLOW

Responding quickly and efficiently to customer inquiries can be the difference between signing or losing a customer. Intelledox Infiniti’s unique experience-driven workflow systems are designed to integrate with core and existing systems and streamline the user experience. The workflow component is integral to the platform and makes the digitization process smart, intuitive and effective.

FEATURES AND BENEFITS

Automation streamlines both accreditation, acquisition, onboarding and customer service
Faster turn-around for proposals, presentations, contracts, and more
Eliminate errors caused by out-of-date content
Operational efficiencies from reducing manual work
Higher completion rates through automatic routing and approvals
Enables user-directed business rules with no coding
Fewer document errors
Reduce frustration by re-using previously supplied content and customer details

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On-Demand Customer Communication and Doc Generation

Intelledox Infiniti’s drag-and-drop features make it simple to build document automation capabilities and create communication templates. Use any of your Microsoft Office or PDF files to automate the creation and delivery of personalized customer communications – in real-time, across all digital channels.

FEATURES AND BENEFITS

Multi-format, multi-channel, multi-lingual
Reporting and rules engine
Workflow and business mapping
Drag-and-drop form generation with seamless integration
Generate and deliver personalized communications in real-time to any device
Protect brand integrity by reducing risk of document errors
Centrally manage content blocks and identify most-used content
Archive and process communications through core systems such as ECM, BPM, CRM, ERP, etc

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Digital leaders trust Intelledox

Many industries are now so competitive that customers will walk away after a single bad interaction. Having intuitive, efficient, and engaging customer experience is fast becoming the key predictor of commercial success and profitability. More than 250 enterprise level organizations and government departments and millions of individual users around the world now trust Intelledox to help put customers first and drive digital engagement.