Transforming complex processes and outdated forms into intuitive customer experiences.

Today’s customers don’t just prefer intuitive digital processes, they expect and demand them. Our world-leading platform helps governments and enterprises around the globe transform outdated forms and complex processes into intuitive customer experiences delivering the engagement they have come to expect.

 

Engage, Connect, Collaborate, Transact

The solution ready Intelledox Infiniti Platform is fast, efficient and low-code, so you can get up and running fast. Why waste any more time before delivering a seamless digital customer experience?

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Engage Customers

Customers want hassle-free touchpoints and the adaptive experiences you create with Intelledox are designed to please. Guide customers through complex forms and deliver personalized communication via mobile or any other channel, on demand.

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Get Started Fast

Web-based, drag-and-drop tools make it simple to create digital experiences customers love, without any help from IT. Built-in-intelligence allows you to smoothly connect to systems of record, validate and authenticate data and collaboratively generate an array of outputs.

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Simplify Complex Processes

Intelledox allows you to simplify complex processes often freeing up resources that goes straight to the bottom line. The digitization of complex processes not only delivers superior outcomes for customers but saves significant time and removes outdated and low value processes.

“Unparalleled customer service is at the heart of everything we do. We want to deliver a superior service and make it easy for people to interact with our brand. Intelledox Infiniti scalable platform will help us improve our customer service as we continue to grow and help provide our insurers with an enhanced experience.”

–Tom Koenig, Vice President IT / COPIC Insurance

    With customers & partners like these,
    it’s easy to be proud of the company we keep

    next-generation forms

    The path to customer engagement is a truly digital experience. Imagine guiding your customers through the simple, successful completion of applications, contracts, claims and other documents, in record time, through digital conversations instead of static forms.

    features & benefits

    • Built-in connectors link to your system of records
    • Existing data and user inputs drive intuitive conversations
    • Anyone can use the low-code, solution-ready Infiniti platform
    • Users can use any device, save their work and resume where they left off
    • Manual processes, such as rekeying and OCR, are reduced or eliminated

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    solutions

    • Simplify the customer experience
    • Automate information gathering
    • Trigger process workflows
    • Remove the frustration of exchanging data

    EXPERIENCE-DRIVEN WORKFLOW

    Our workflow is uniquely designed to streamline the customer experience and extend existing investments. Responding quickly to a customer inquiry can mean the difference between signing a new customer or losing to a competitor. You need automated business processes and smart workflow systems that can work with your core systems.

    FEATURES & BENEFITS

    • Speed up new business and customer service with automation
    • Improve the turn-around time for proposals, presentations, contracts and more
    • Eliminate errors from using out-of-date content
    • Gain significant operational efficiencies by reducing manual work
    • Automate the routing and approval of requests to ensure successful completion

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    Solutions

    • Collaborate, review and approve transactions
    • Enable user directed business rules with no coding
    • Reduce the risk of document errors
    • Manage data and reuse user-entered content

    On-Demand Customer Communication

    Intelledox Infiniti’s document automation capability enables business users to quickly and easily create communication templates, with drag-and-drop features, making design a breeze. Leverage any of your existing Microsoft Word and PDF files to automate the creation and delivery of personalized customer communications, in real-time, that are relevant, compelling and in the appropriate channel. Support for mobile and digital channels is built in.

    FEATURES & BENEFITS

    • Multi-format & multi-channel delivery
    • Reporting & rules engine
    • Workflow & business mapping
    • Multilingual
    • Drag-and-drop form generation
    • Seamless integration

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    SOLUTIONS

    • Generate and deliver personalized digital messages and traditional documents in real time, on demand to any device
    • Ensure brand integrity and reduce the risk of document errors
    • Centrally manage common content blocks – and analyze which content is used most often
    • Archive and process your communications easily through core systems, including ECM, BPM, CRM, ERP, etc.
    Digital leaders trust Intelledox

    When you consider the fact that the majority of customers will walk away after just one bad interaction, companies must continue to improve the customer experience. More than 200 global companies and millions of users trust the Intelledox Infiniti platform to help them put customers first and drive digital innovation initiatives.