Freedom of Information

Being transparent with information is mandatory for governments today. However, managing the distribution and classification of this material is costly and time consuming.  A typical Freedom of Information (FOI) request will require a host of communications, correspondence and workflows to gather all the material needed to fulfill this one request.  In addition, ensuring processes are adhered to, approvals received where required, and correspondence records effectively stored are key aspects of a best practice case management workflow.

Intelledox and its partners have jointly developed a leading FOI solution that leverages the power of an enterprise workflow engine and integrates the dynamic document generation and ‘smart forms’ technology of Intelledox.

As a citizen enters the Freedom of Information portal, a dynamic Intelledox smart web form is triggered, guiding them through the registration process – name, address and request details etc.  Before submission of the FOI request, a number of self-assist solutions are returned to the screen as possible quick resolutions.  If no quick solution is selected, the FOI work request is submitted to the agency, along with a confirmation document that is emailed to the citizen containing a receipt number, a copy of their request and other legally required information.   

Throughout the process  workflow, Intelledox is automatically triggered to generate the required documentation for that individual FOI request as necessary – ensuring all unique and core communications are 100% accurate, consistent and compliant.

In some cases, the material compiled may be subject to censorship due to privacy, sensitivity or non-relevance of information. Intelledox provides authors the capability to dynamically redact their documents before distribution.
 
Following any document generation, the workflow engine triggers Intelledox to automatically push any newly acquired information back into the corporate document repositories to be used at a later date.   

• Real-time, interactive two way communications with citizens
• Portal based smart web forms that allow citizens and agency staff to verify existing information or modify where applicable
• An easy integration of line-of-business data sources, including mainframe systems
• The production of accurate, timely and engaging personalized communications
• Confidential delivery processes
• An easily implemented, flexible and centrally maintained solution
• Content and processes that are owned by the line of business owners

A total Freedom of Information solution is easily achievable, with Intelledox.

Contact us today to discuss a customized solution for your organization