Federated Citizen Portal
Information at your finger tips
In response to citizen demand for 24 -7 access to government services, agencies are releasing portal services at an accelerated rate. With so many services and government agencies coming online, citizens have found themselves in portal mayhem – trying to maintain numerous portal links and logins.
Intelledox and its partner network have developed an innovative solution that combats portal fatigue. Leveraging the power of enterprise workflow and the dynamic question sets and document generation capabilities of Intelledox smart web forms, we are able to securely link government services into one engaging citizen portal
This common view simplifies communication with all government agencies - for example, a citizen can update their address details once on the portal and have it reflected in all agencies databases.
The Intelledox solution enables a citizen to select their desired service from a centrally managed list of government offered services. On selecting a service, an Intelledox smart web form
is triggered to reveal a set of pre-determined questions from that particular agency, which verify the citizen’s identity – name, passport number, street address, etc. To reduce identity fraud these questions are randomly selected from a pool of questions, making the verification process dynamic and more secure.
Once verification is completed the link to that service is placed onto the citizen’s personal portal that provides one view to all their enabled government services.
Federating your portals with Intelledox will provide:
- Real-time, interactive two way communications with citizens
- Portal based smart web forms that allow citizens and agency staff to verify existing information or modify where applicable
- An easy linking between inter-agencies services
- The production of accurate, timely and engaging personalized communications
- Confidential delivery processes
- Content and processes that are owned by the line of business owners
- A flexible and centrally maintained solution
- Document generation capabilities on the fly (where applicable)
With Intelledox, citizens are empowered to initiate information workflows and are capable of automated document generation 24 / 7 via their own personal Citizen Portal.
If you are seeking a federated Citizen Portal solution for your agency, contact us
so we can assess your business needs and discuss a solution with you.