Real-time citizen engagement
Creating an engaging yet simple to use citizen portal can be complex, however the rewards to both agencies and citizens are immense. These portals allow citizens to find information on and interact with government services, such as community news and updates, lodging complaints, renewal of vehicle registration and other transaction based services from the convenience of their own home. For agencies, citizen portals powered through the Intelledox smart forms and document generation engine provide a cost effective way to provide a consistent and compliant messaging service and allow staff to attend to the more complex tasks and citizen requests in a more timely and personal manner.
Deploying dynamic document process automation in a portal environment provides citizens with a consistent view to what are rapidly changing business processes. Government agencies can leverage the automated document generation and smart-forms capability of Intelledox to easily deploy business solutions directly to their Citizen Portal, providing citizens with 24 / 7 access to government information and services.
Integrating seamlessly with the portal interface and business process workflows, Intelledox is automatically triggered to provide dynamic questions via smart web forms
or generate the required documentation as necessary. Throughout the process, Intelledox ensures all unique and core information is 100% accurate, consistent, correctly branded and compliant.
Following any document generation, Intelledox can automatically push any newly acquired information back into line-of-business systems
to be used at a later date.
Introducing Intelledox to your citizen portal will provide:
- Real-time, interactive two way communications with citizens
- Portal based smart web forms that allow citizens and agency staff to verify existing information or modify where applicable
- An easy linking of line-of-business data sources, including mainframe systems
- The production of accurate, timely and engaging personalized communications
- Confidential delivery processes
- An easily implemented and flexible and centrally maintained solution
- Content and processes that are owned by the line of Business owners
Other examples of government services that will benefit by deploying document process automation via a Citizen Portal are:
| - Building applications and approvals
|| - Library Services
| - Permit applications and approvals
|| - Government Notification Services
| - Registration and license renewals
|| - Updating current citizen details
| - Training Courses
|| - Grant applications
With Intelledox, citizens are empowered to initiate information workflows and automatically generate documents 24 / 7 via your Citizen Portal.
We have captured a demonstration of the Citizen Portal
for you. Take a look .
If you are seeking a tailored Citizen Portal solution for your agency, contact us
so we can assess your business needs and discuss any custom requirements with you.