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NZ Transport Agency automates the production of bulk and ad-hoc correspondence
The NZ Transport Agency is tasked with promoting safe and functional transport on land, including the responsibility for driver and vehicle licensing and investigating rail accidents in New Zealand.
Every week, the agency produces thousands of pieces of customer correspondence – driver’s license warning letters, suspension letters, and commercial letters – through a manually triggered bulk generated batch process. Such correspondence was traditionally generated using a bespoke legacy system which was hard-coded by a third party service provider. |
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Intelledox streamlines requests for infromation and complaints management with an online portal for this national healthcare agency
The Federal Government Healthcare Agency is responsible for administering and delivering health-related programs for the country’s residents. The agency administers programs such as health benefits schemes, health records registers, organ donor registers, and many others. In 2010-2011, the agency processed over 300 million services, 80 per cent of which was lodged electronically.
The agency is part of a National Government initiative to provide citizens with access to health, social, and other forms of benefits and services, and interacts with a large number of customer-related issues every day. These issues range from claims, requests for information, customer complaints and general customer inquiries. |
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Intelledox enhances the document centric processes of this North American financial institution
The financial institution’s North American banking operations provide a full range of banking and investing services to more than 7.4 million customers across Canada.
International Banking encompasses the financial institutions retail and commercial banking operations in more than 40 countries outside North America. More than 70,000 employees, including those working in their subsidiaries and affiliates, provide a full range of financial services to more than five million customers. |
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Intelledox streamlines document generation and business process efficiency for this global resources giant
The company maintains a large employee base, both full time staff and contractors and in recent years has been expanding operations at a range of sites across the globe. The company also acquires a large range of goods and services to supply and support these operations.
As a result, staff across a number of regional locations manually produced significant volumes of human resources documents and procurement contracts for goods and services.
The company imperative was to enhance the production of Human Resource (HR) and procurement documents, and provide centralized management of templates and content to improve efficiency and accuracy. |
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Intelledox boosts patient pre-admission processes for Health and Aged Care institute
As one of the largest healthcare organizations in its region, this not-for-profit health and aged care provider specializes in a diverse range of health services including acute medical and surgical services, emergency care, aged care, diagnostics, mental health, and medical research and education.
Every day, the health and aged care provider deals with a large volume of administrative and clinical pre-admission guidelines prior to providing any services or treating patients. |
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Civil Aviation Safety Authority reduces costs for document generation and web forms design and management by up to 80%.
Stakeholders at CASA were not satisfied with the costs of operating their existing document assembly system. They required a solution that would support growing business requirements, while providing a stronger return on investment. Accuracy and security is imperative when implementing CASA’s safety oversight mission
Intelledox provided CASA with a document assembly solution that transformed their document-centric processes, delivering a speed of execution and ability to scale that was previously unattainable
"Intelledox is an enterprise class solution that fully leverages our existing infrastructure, and allows our divisions to own and manage document template design and delivery, keeping down costs, and increasing the speed of implementation "
Simon Denby
Chief Information Officer
CASA |
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AXA Australia drives down average document completion times from 7 hours to 40 minutes with Intelledox.
AXA Australia is a member of the Global AXA Group, one of the largest financial services groups in the world.
Intelledox provides AXA and their network of advisers with an automated document solution covering all components in the construction of SoAs and FSGs, investment advice scenarios, strategy information, insurance and superannuation.
The Intelledox solution made the document maintenance and creation process highly efficient.
"The time spent on support to Advisers has been significantly reduced. AXA support staff now has the time to concentrate on more important tasks."
Gayle Kennedy
Advice & Development Manager
AXA Advice & Licensing |
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INTELLEDOX BOOSTS THE FLEXIBILITY OF SYDNEY WATER’S “EVERY DROP COUNTS” PROGRAM
Sydney Water provides drinking water, recycled water, waste water services and some storm water services to more than four million people in Sydney, Illawarra and the Blue Mountains. Sydney Water has three equal principal objectives: to protect public health, to protect the environment and to be a successful business.
With Intelledox, Sydney Water’s EDC Business Program now has one document creation system to help countless businesses - of any size - to create water efficiency and water management content.
“We can deal effectively with the one-to-many approach and build relationships with customers; giving them the customized information they require.”
Wendy Hird
Water Efficiency Specialist EDC Business Program
Sydney Water |
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Intelledox automates dynamic document generation in the Health Industry
Health Insurance is a highly regulated industry. Accurate and compliant information needs to be presented to customers in a timely manner. Policy documents that are issued to customers are often complex and have strict legal and coverage implications.
The Health Insurance sector is dedicated to meeting the diverse healthcare needs of all those it serves. Intelledox facilitates the automated assembly of contracts between its state based members and healthcare service provider network. Intelledox ensures the centralized management of core content, and delivers consistent document presentation and accuracy.
The Intelledox intelligent document creation platform has been chosen by health insurance companies to replace existing manual and technology driven processes. |
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Educational Institutions reap the benefits of dynamic document generation and output
Education organizations around the world face a highly challenging business environment driving them to find ways to improve their back-office processes. They must efficiently provide accurate, timely and consistent information to students, lecturers, staff and other stakeholders. The best results have come when smart software technology has been employed to assist them. Looking beyond just managing documents, these organizations are actively seeking to improve document generation from the very beginning of the document lifecycle: at the point of document creation. |
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ACT Planning and Land Authority gains a 90% reduction in document creation time
The Authority receives about 5,500 Development Applications annually and the assessment process is heavily dependent on document creation. The Authority had previously used business critical templates that were dependent on a variety of hard coded macros and were reliant on skilled human resources. There was no central repository for templates and accuracy could not be guaranteed.
By deploying The Intelledox Solution, ACTPLA turned around document productivity losses.
"We had a lot of challenges managing our extensive document templates. We are a process-oriented organization and as such, we need to produce high quality, consistent and accurate documents. Our document creation process is now faster, easier, and significantly more accurate."
Ben Searle
Manager - Information Services
ACT Planning and Land Authority |
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Hastings-Deering expects 400% productivity increase with Intelledox document automation
Each piece of heavy equipment supplied and serviced by Hastings-Deering must be customized to fit the unique needs of each client. Safety manuals are created individually and are generally comprised of 50-60 pages of information. There are approximately 8,000 variables in options and product inclusions; among these are a large number of diagrams, pictures and figures
With the implementation of the Intelledox Solution, orders are now automatically generated - simply by entering the item numbers.
"After implementation of Intelledox Enterprise, document compilation time is expected to shrink from 12 hours to just 3 hours, with the automatic generation of the document averaging about 60 seconds."
John Barrett
Engineering Process Coordinator
Hastings Deering |
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Intelledox provides a unique electronic document exchange solution for Hong Kong based,leading e-commerce service provider, Tradelink.
Tradelink manages more than 50,000 customers, produces 80 types of commonly used documents, and generates over 20 million documents per annum. Previous document creation systems were based on Microsoft Excel templates, utilizing complex macros.
The leading provider of trade-related electronic services for both Hong Kong and international business communities implemented the Intelledox Solution.
Tradelink now saves countless hours of dealing with order fulfillment tasks.
"Intelledox solution provides a user-friendly, simple yet very powerful tool and further enhances our value proposition to clients. "
Justin Yue
Chief Executive Officer
Tradelink |
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With the help of Intelledox, the AIIA developed an online application to provide a platform through which experts and members could engage.
AIIA.biz is an online knowledge bank and managed portal that guides users through a step-by-step process of obtaining low-cost expert services – from the creation of complex legal contracts, to commercial services and insurance.
This case study outlines the creation process of the custom application, specifically designed to deliver the online knowledge bank and expert services to ICT companies across Australia. |
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