Analysts conclude that context-aware computing is a “game-changer” as it replaces ineffective “one-to-all” communications with personalized and context specific interactions that are automated, more efficient and more cost-effective.
What is Context-Aware Computing?
Context-aware computing is defined as “the concept of leveraging information about the end user to improve the quality of the interaction.” The effectiveness of the concept lies in the fact that context-enriched services that uses empirical data to predict the customer’s needs creates more useable and sophisticated materials that is targeted to specifically address the customer’s needs.
What Intelledox Does
Intelledox is a context-aware technology that leverages information collected from the user via the Intelledox smart web form. Combined with data from back end systems, the smart web form delivers an automated data feed utilized in the automated document generation process. The end result is tailored, customer-specific correspondence – produced ad-hoc or in bulk, and distributed through any communication channel (electronic or print) – giving organizations enhanced communications agility, maximized business efficiency, and enhanced organizational productivity.
Context Aware in the Real World
A great example of ‘context aware technology’ delivering an enhanced customer experience is the Sydney Water Board. Sydney Water is a statutory corporation wholly owned by the New South Wales Government in Australia. Sydney Water delivers essential and sustainable water services for the benefit of the community in Sydney and surrounding region.
Sydney Water uses the Intelledox smart web form to provide a simple and effective interface for commercial water users to select the water savings and usage optimization for their specific business and industry. The ’Customized Water Management Publication Tool’ is available on demand 24x7, forms part of the Sydney Water ‘Every Drop Counts’ (EDC) Business Program.
Intelledox has vastly improved the process of creating water efficiency and water management publications for small-to-medium commercial water users throughout the greater Sydney region. Users from across a range of industries can dynamically create accurate, fast and tailored publications on demand – 24 hours a day, seven days a week.
As a result, the Sydney Water EDC Business Program is more efficient, responsive, and cost effective while enabling fast, easy access to important and highly relevant information to business and industry water users.